Loading Runway...
Loading Runway...
Public sector and academia — slow procurement cycles, but high political pressure on AI accountability.
government / education exposure
5/100
-7 vs cross-industry
avg AI capability
35%
vs human baseline
government / education deployment
1%
avg companies running AI for these tasks
velocity (QoQ)
+0.06pts/Q
deployment growth rate
We track 18 adoption signals and 107 capability evidence items across 18 tasks that define a customer success manager’s work. Filtered to Government & Education, the data shows low exposure for now: deployment in this industry lags the broader market.
Compared to the cross-industry baseline (12/100), exposure in Government & Education is 7 points lower. This industry is moving slower than the average — but that gap typically narrows once a category lead emerges.
Escalation Management
1% of government / education companies deploying AI · capability at 32% of human baseline
Executive Relationship Management
0% of government / education companies deploying AI · capability at 7% of human baseline
Quarterly Business Reviews
1% of government / education companies deploying AI · capability at 38% of human baseline
Expansion & Upsell Identification
1% of government / education companies deploying AI · capability at 48% of human baseline
Customer Feedback Synthesis
1% of government / education companies deploying AI · capability at 59% of human baseline
See where your tasks stand — not the average.
Take a free task-level assessment. 8 minutes, evidence-backed, with a personalised brief.
Take the assessment →