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Consulting, legal, accounting, design — knowledge work where AI tooling reshapes margin structure.
professional services exposure
11/100
matches cross-industry baseline
avg AI capability
35%
vs human baseline
professional services deployment
2%
avg companies running AI for these tasks
velocity (QoQ)
+0.14pts/Q
deployment growth rate
We track 18 adoption signals and 107 capability evidence items across 18 tasks that define a customer success manager’s work. Filtered to Professional Services, the data shows low exposure for now: deployment in this industry lags the broader market.
Customer Feedback Synthesis
4% of professional services companies deploying AI · capability at 59% of human baseline
Renewal Management & Forecasting
3% of professional services companies deploying AI · capability at 52% of human baseline
NPS & Satisfaction Survey Management
3% of professional services companies deploying AI · capability at 60% of human baseline
Quarterly Business Reviews
2% of professional services companies deploying AI · capability at 38% of human baseline
Usage Data Reporting
3% of professional services companies deploying AI · capability at 65% of human baseline
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