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SaaS, infrastructure, AI/ML, cybersecurity, and platform companies — the fastest AI adoption curve.
tech exposure
17/100
matches cross-industry baseline
avg AI capability
35%
vs human baseline
tech deployment
3%
avg companies running AI for these tasks
velocity (QoQ)
+0.32pts/Q
deployment growth rate
We track 19 adoption signals and 107 capability evidence items across 18 tasks that define a customer success manager’s work. Filtered to Technology, the data shows low exposure for now: deployment in this industry lags the broader market.
Customer Feedback Synthesis
18% of tech companies deploying AI · capability at 59% of human baseline
NPS & Satisfaction Survey Management
4% of tech companies deploying AI · capability at 60% of human baseline
Escalation Management
2% of tech companies deploying AI · capability at 32% of human baseline
Usage Data Reporting
4% of tech companies deploying AI · capability at 65% of human baseline
Renewal Management & Forecasting
3% of tech companies deploying AI · capability at 52% of human baseline
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